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    Privacy Policy and Terms & Conditions

    Who we are

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    This is our Privacy Policy and Terms & Conditions


    Luxor Leisure Ltd t/a Dublin Royal Convention Centre has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: We respect your right to privacy and comply with our obligations under the General Data Protection Regulation 2018. The purpose of this Website Privacy Policy is to outline how we, the Dublin Royal Convention Centre, deal with any personal data you provide to us while visiting this website. “The Dublin Royal Convention Centre CCD” (referred to as “we”, “us”, “our” or “the Dublin Royal Convention Centre” in this policy) in this notice primarily refers to Luxor Leisure Ltd, the company contracted to operate The Dublin Royal Convention Centre, and, where appropriate, to other companies in the Luxor Leisure Ltd group. Dublin Royal Convention Centre is registered in Ireland with registration number 416745 with its registered office at Le Pole Square, Chancery Lane, Dublin 8.

    By visiting this website, you are accepting the terms of this Website Privacy Policy. Any external links to other websites are clearly identifiable as such, and we are not responsible for the content or the privacy policies of these other websites.

    What is personal data?

    Personal data is information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

    Collection of personal data

    We may collect personal information from you in the course of our business, including but not limited to, through your use of our website and / or App and other websites accessible through our website and / or App, participation in a survey or competition, when you contact us or request information from us, when you hold or attend an event at The Dublin Royal Convention Centre, when you engage our services or as a result of your relationship with us, or one or more of our staff, subcontractors and clients. When you browse our site, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

    What information do we collect about you?

    The personal information that we may collect and process includes:

    • Basic information, such as your name (including name, prefix or title), the company you work for, your title or position;
    • Contact information, such as your postal address, email address and phone number(s);
    • Financial information, such as payment-related information;
    • Technical information, such as information from your visits to our website or applications or in relation to materials and communications we send to you electronically;
    • Information you provide to us for the purposes of or while attending, speaking or participating in meetings and events at the Dublin Royal Convention Centre;
    • Information you may provide to us for recruitment;
    • Information which may be provided in the course of your or your employer providing services to us;
    • Identification and background information provided by you or collected as part of our business acceptance processes;
    • Images captured on CCTV;
    • Personal information provided to us by you, your employer or by our clients or their delegates or exhibitors or generated by us in the course of providing services, which may include special categories of data, including access and dietary requirements;
    • Personal information for the purposes of maintaining safety in the workplace.

    Any other information relating to you which you may provide to us, including on our service desk.

    How do we use your personal data?

    The Dublin Royal Convention Centre collects and processes personal information about you in a number of ways. We use that information:

    • To provide and improve our website, including auditing and monitoring its use;
    • To provide and improve our services to you and to our clients, including handling the personal information of others on behalf of our clients;
    • To provide information or services requested by you;
    • For the purposes of recruitment;
    • To promote our services, including sending updates, publications and details of events.
    • To manage and administer our relationship with you and our clients;
    • To fulfil our legal, regulatory, contractual, management and risk management obligations.

    How long do we keep your personal data?

    Your personal information will be retained in accordance with our data retention policy. Those periods are based on the requirements of applicable data protection laws and the purpose for which the information is collected and used, taking into account legal and regulatory requirements to retain the information for a minimum period, limitation periods for taking legal action, good practice and the Dublin Royal Convention Centre’s business purposes. We must also consider periods for which we might need to retain personal data in order to meet our legal obligations (e.g. in relation to claims) or to deal with complaints, queries and to protect our legal rights in the event of a claim being made. After it is no longer necessary for us to retain your personal information, we will dispose of it in a secure manner according to our data retention and deletion policies.


    How do you get my consent?

    When you provide us with personal information, we imply that you consent to us collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

    Marketing and other emails

    • We use personal information to understand whether you open e-zines and other e-marketing materials, such as e-newsletters and e-invitations, that we may send to you.
    • We also use personal information to understand whether you click on, or share links to the information that we include in these materials with other people. We do this by using software that places a cookie on your device which tracks this activity and records it against your email address. For more information on how we use cookies, please see our Cookie Policy below.
    • We may also use a relationship management tool, to assess the strength of the relationship between individuals in the Dublin Royal Convention Centre and our clients or potential clients based on the frequency of email contact between them. We use that information in order to assess, analyse and improve the services that we provide.

    How do I withdraw my consent?

    If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by clicking the unsubscribe link in our email newsletters or contacting us at or mailing us at: Ref: Privacy Compliance, Dublin Royal Convention Centre, Le Pole Square, Chancery Lane, Dublin 8, Ireland.

    Use of our website

    • A number of facilities on our website invite you to provide us with personal information, such as the vacancy application facility in the ‘Careers’ section of our website and our email query facilities. The purpose of these facilities is apparent at the point that you provide your personal information and we only use that information for those purposes.
    • Our website uses Google Analytics, a web-based analytics tool that tracks and reports on the manner in which the website is used to help us to improve it. Google Analytics does this by placing small text files called ‘cookies’ on your device. The information that the cookies collect, such as the number of visitors to the site, the pages visited and the length of time spent on the site, is aggregated and therefore anonymous.

    Cookies and other technologies we use

    We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track users’ movements, and to collect information about users. This is done in order to personalise and enhance your experience with us. A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. We are required to provide you with clear and comprehensive information about the cookies which we use on the site and to obtain your consent to the use of the cookies. In order to comply with these requirements we have prepared a cookies policy setting out information about cookies, detailing the cookies we use and providing information on how to manage cookies on your computer. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions. We use cookies for the following purposes:

    Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don’t collect any personal information.
    Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalised features possible. For example, they might remember your name and e-mail in comment forms so you don’t have to re-enter this information next time when commenting.
    Analytics Cookies – these cookies are used to track the use and performance of our website and services. They are also completely anonymous as they do not recognise the true identity of the user. These cookies are solely used to collect information on how users use the website, which pages they use more often, from which country they come etc.

    You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as or For more information about cookies, visit We use Google Analytics to measure traffic on our website. Google has their own Privacy Policy which you can review here. If you’d like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out page. By using Luxor Leisure Ltd t/a Dublin Royal Convention Centre website, you are agreeing to our Privacy and cookie policies and consent to the use of cookies.

    We use social media buttons to enable you to share or bookmark web pages. These buttons link to third party social media sites which may log information about your activities while on the internet. Please refer to the terms of use and privacy policies of these sites respectively.


    The nature of the Internet is such that we cannot guarantee or warrant the security of any information you transmit to us via the Internet. No data transmission over the Internet can be guaranteed to be 100% secure. However, to protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

    Disclosure of information to 3rd parties

    In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

    We may provide Non-Personal Data to third parties, where such information is combined with similar information of other users of our website. For example, we might inform third parties regarding the number of unique users who visit our website, the demographic breakdown of our community users of our website, or the activities that visitors to our website engage in while on our website. The third parties to whom we may provide this information may include potential or actual advertisers, providers of advertising services (including website tracking services), commercial partners, sponsors, licensees, researchers and other similar parties. We will not disclose your Personal Data to third parties unless you have consented to this disclosure or unless the third party is required to fulfil your order (in such circumstances, the third party is bound by similar data protection requirements). We will disclose your Personal Data if we believe in good faith that we are required to disclose it in order to comply with any applicable law, a summons, a search warrant, a court or regulatory order, or other statutory requirement.

    When you click on links on our site, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

    Your rights regarding your personal data

    The GDPR and other applicable data protection laws provide certain rights for data subjects. You are entitled to request details of the information we hold about you and how we process it. You may also have a right to have it rectified or deleted, to restrict our processing of that information, to stop unauthorised transfers of your personal information to a third party and, in some circumstances, to have personal information relating to you transferred to another organisation. You also have the right to object where we are processing your personal information for direct marketing purposes. A right you have is the right of data portability, including the transfer to you of personal data. You may also have the right to lodge a complaint in relation to the Dublin Royal Convention Centre’s processing of your personal information.

    Your objection (or withdrawal of any previously given consent) could mean that we are unable to perform the actions necessary to achieve the purposes set out above or that you may not be able to make use of the services and products offered by us.
    Please note that even after you have chosen to withdraw your consent, we may be able to continue to process your personal information to the extent required or otherwise permitted by law, in particular in connection with exercising and defending our legal rights or meeting our legal and regulatory obligations. We may also retain some information to record that you have withdrawn your consent or do not consent.

    Sale of business

    We reserve the right to transfer information (including your Personal Data) to a third party in the event of a sale, merger, liquidation, receivership or transfer of all or substantially all of the assets of our company provided that the third party agrees to adhere to the terms of the Website Privacy Policy and provided that the third party only uses your Personal Data for the purposes that you provided it to us. You will be notified in the event of any such transfer and you will be afforded an opportunity to opt-out.

    Changes to this Privacy Policy

    We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

    Questions and contact information

    If your personal data is held by us, you hold particular rights over it. Where you have provided consent for us to contact you as part of our marketing services, you have the right to modify or withdraw your consent at any time by using the unsubscribe option accompanied with all our direct marketing, i.e. our monthly newsletter or by contacting us on the email address provided below. If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at or by mail at: Ref: Privacy Compliance, Dublin Royal Convention Centre, Le Pole Square, Chancery Lane, Dublin 8, Ireland.

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